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What is YoursCarr?
YoursCarr is an "intermediary car-rental platform" that connects users with vehicle hosts, enabling users to discover and book cars based on their specific requirements. Users can select vehicles according to location, rental dates and times, pricing, features, and real-time availability, while managing the complete trip and booking experience directly through the app.
How do I create an account on YoursCarr?
To create an account:
1. Download and open the YoursCarr app.
2. Choose Account Type Host or User.
3. Enter your registered mobile number.
4. Verify your mobile number using the OTP.
5. Enter the required personal details.
6. Complete your profile and KYC verification.
7. Once your account is successfully verified, you can search for available vehicles and make bookings.
1. Download and open the YoursCarr app.
2. Choose Account Type Host or User.
3. Enter your registered mobile number.
4. Verify your mobile number using the OTP.
5. Enter the required personal details.
6. Complete your profile and KYC verification.
7. Once your account is successfully verified, you can search for available vehicles and make bookings.
Does YoursCarr own the cars listed on the platform?
No. YoursCarr operates as an intermediary platform. The vehicles listed on YoursCarr are provided by independent hosts. The host is responsible for making the vehicle available according to the applicable listing and booking terms.
What role does YoursCarr play in my rental?
YoursCarr provides the digital platform and related services that facilitate the interaction between users and hosts.
Depending on the booking, YoursCarr may facilitate:
User & Host registration and account management
Vehicle Listing, discovery and search
Availability-based vehicle listings
Booking requests and confirmations
Payment processing through authorized payment systems
Booking and trip management
Communication between users and hosts, where enabled
Notifications and booking updates
Support requests and issue reporting
Ratings and reviews
Other platform-related services
The host remains responsible for the vehicle and applicable host-side obligations, while the user remains responsible for complying with the booking terms and responsible use of the vehicle.
Depending on the booking, YoursCarr may facilitate:
User & Host registration and account management
Vehicle Listing, discovery and search
Availability-based vehicle listings
Booking requests and confirmations
Payment processing through authorized payment systems
Booking and trip management
Communication between users and hosts, where enabled
Notifications and booking updates
Support requests and issue reporting
Ratings and reviews
Other platform-related services
The host remains responsible for the vehicle and applicable host-side obligations, while the user remains responsible for complying with the booking terms and responsible use of the vehicle.
Who is a host?
A host is an eligible vehicle owner or vehicle provider who lists a vehicle on YoursCarr and makes it available for rental through the platform.
The host is responsible for the vehicle and applicable host-side responsibilities associated with the rental.
The host is responsible for the vehicle and applicable host-side responsibilities associated with the rental.
Can I update my profile information?
Yes, you can update information that is editable through your profile settings.
Some information that has already been verified through KYC or another verification process may require additional verification before it can be changed.
Some information that has already been verified through KYC or another verification process may require additional verification before it can be changed.
Why is KYC required?
KYC helps YoursCarr verify the identity and eligibility of users before allowing them to use applicable rental services.
It also helps create a safer and more reliable marketplace for users, hosts, and vehicles.
It also helps create a safer and more reliable marketplace for users, hosts, and vehicles.
What documents are required for KYC?
Depending on the applicable verification requirements, you may be asked to provide:
• Valid Driving license
• Valid Aadhar Card
• Selfie Verication
• Other documents required for verification
The documents submitted must be valid, genuine, readable, and belong to the person completing the verification.
• Valid Driving license
• Valid Aadhar Card
• Selfie Verication
• Other documents required for verification
The documents submitted must be valid, genuine, readable, and belong to the person completing the verification.
Why did my KYC verification fail?
KYC may fail for several reasons, including:
• Expired document
• Invalid document
• Unclear or blurred document image
• Missing information
• Document information not matching your account
• Unsupported document
• Verification system unable to validate the document
• Other verification requirements not being met
In resubmission, submit a clear and valid document.
• Expired document
• Invalid document
• Unclear or blurred document image
• Missing information
• Document information not matching your account
• Unsupported document
• Verification system unable to validate the document
• Other verification requirements not being met
In resubmission, submit a clear and valid document.
Can I submit someone else's documents?
No. You must provide your own valid documents and accurate personal information.
Submitting another person's documents or inaccurate information may result in verification failure or restrictions on your account.
Submitting another person's documents or inaccurate information may result in verification failure or restrictions on your account.
Can I pay the host directly?
You should use the authorized payment method provided through YoursCarr.
Do not make unauthorized payments directly to a host or through an unofficial payment channel.
If a host asks you to make an off-platform payment, report the request to YoursCarr Support.
Do not make unauthorized payments directly to a host or through an unofficial payment channel.
If a host asks you to make an off-platform payment, report the request to YoursCarr Support.
Where will I pick up the vehicle?
The applicable pickup location and instructions will be provided in your confirmed booking.
Pickup arrangements may vary depending on the host and vehicle.
Pickup arrangements may vary depending on the host and vehicle.
Who will hand over the vehicle?
The vehicle may be handed over by the host or an authorized representative according to the host's pickup process.
What should I check before accepting the vehicle?
Before starting your trip, inspect:
• Exterior condition
• Interior condition
• Scratches and dents
• Tyres
• Fuel level
• Odometer reading
• Keys
• Accessories
• Vehicle documents
• Visible mechanical or functional issues
Take photographs/videos of the vehicle's condition before starting the trip.
• Exterior condition
• Interior condition
• Scratches and dents
• Tyres
• Fuel level
• Odometer reading
• Keys
• Accessories
• Vehicle documents
• Visible mechanical or functional issues
Take photographs/videos of the vehicle's condition before starting the trip.
What if the host does not arrive at the pickup location?
Try contacting the host through the communication option provided in your booking.
If the host cannot be reached or the pickup cannot be completed, contact YoursCarr Support and provide your booking details.
If the host cannot be reached or the pickup cannot be completed, contact YoursCarr Support and provide your booking details.
When should I request an extension?
You should request an extension as early as possible and preferably before your original booking ends.
Can I extend my rental?
You may request an extension through YoursCarr where the feature is available.
The extension may be subject to:
• Vehicle availability
• Host approval
• Additional charges
• Existing or upcoming bookings
• Applicable platform rules
The extension may be subject to:
• Vehicle availability
• Host approval
• Additional charges
• Existing or upcoming bookings
• Applicable platform rules
What if another user has booked the vehicle after my return time?
If you are unable to return the vehicle at the scheduled end time, you can use the Emergency Extension option through the YoursCarr app.
The Emergency Extension does not require host approval. When you use this option, your trip will be automatically extended for one additional day (24 hours) from the original booking end time.
Additional charges for the one-day extension will apply as per the applicable emergency-extension pricing.
The Emergency Extension does not require host approval. When you use this option, your trip will be automatically extended for one additional day (24 hours) from the original booking end time.
Additional charges for the one-day extension will apply as per the applicable emergency-extension pricing.
Where should I return the vehicle?
The vehicle must be returned to the **specific return location provided by the host** in your confirmed booking.
Please return the vehicle to the exact location mentioned in the booking details and follow any return instructions provided by the host.
If you are unable to return the vehicle to the specified location, contact the host or YoursCarr Support for further assistance before completing the return.
Please return the vehicle to the exact location mentioned in the booking details and follow any return instructions provided by the host.
If you are unable to return the vehicle to the specified location, contact the host or YoursCarr Support for further assistance before completing the return.
What should I do before returning the vehicle?
Before returning:
• Remove all personal belongings.
• Check for new damage.
• Check fuel level.
• Return the vehicle according to the applicable fuel policy.
• Return keys.
• Return accessories and documents.
• Take photographs/videos of the final vehicle condition.
• Complete the required return/handover process.
• Remove all personal belongings.
• Check for new damage.
• Check fuel level.
• Return the vehicle according to the applicable fuel policy.
• Return keys.
• Return accessories and documents.
• Take photographs/videos of the final vehicle condition.
• Complete the required return/handover process.
What happens if I return the vehicle late?
The vehicle must be returned by the date and time specified in your booking.
Late returns may result in additional charges or penalties according to the applicable booking terms.
Late returns can also affect the host's subsequent bookings.
If you expect to be late, request an extension before your booking ends.
Late returns may result in additional charges or penalties according to the applicable booking terms.
Late returns can also affect the host's subsequent bookings.
If you expect to be late, request an extension before your booking ends.
What should I do if I don't receive the OTP?
Check your network connection and confirm that the registered mobile number is correct. You can use the resend OTP option after the applicable waiting period. If you still don't receive the OTP, contact YoursCarr Support from website.
Can I have multiple YoursCarr accounts?
You should use one genuine account with your own verified information. Creating multiple accounts to misuse offers, bookings or platform features may not be permitted.
Can I edit my profile information?
Yes, eligible profile information can be updated through your account settings. Information already verified through KYC cannot be edited if once verified.
What happens if my KYC verification is pending?
Your documents may still be under review. Please wait for the verification result or provide additional information if requested.
Can I book a car while my KYC is pending?
If KYC is mandatory for the selected booking, you must complete verification before the booking can be confirmed.
How do I search for a specific type of car?
Use the available search and filter options to narrow vehicles according to your preferred location, price, seating capacity, transmission, fuel type and other available criteria.
Can I filter cars by automatic/manual transmission?
Yes, where the relevant filter is available, you can select your preferred transmission type.
Why is a previously visible car no longer available?
The vehicle may have been booked, blocked by the Host, temporarily unavailable or removed from availability.
Can the vehicle shown in the photos look slightly different at pickup?
Minor differences may occur because of updated photographs, lighting or normal vehicle usage. Always inspect the actual vehicle before starting the trip.
What information is shown on a car listing?
A listing may include the vehicle model, photographs, rental price, kilometre allowance, extra-kilometre rate, seating capacity, fuel type, transmission, features, pickup/delivery information and other applicable details.
What if the actual vehicle condition is different from the listing?
Document the difference using clear photographs/videos and inform the Host and YoursCarr Support before starting the trip.
What if a vehicle feature shown on the listing is not available?
Do not assume the feature is available if it is missing at pickup. Document the issue and contact the Host or YoursCarr Support before accepting the vehicle.
Can I modify my booking after confirmation?
Modifications are not be possible after booking confirmation.
Can I book a car for another person?
The actual Guest/driver must satisfy the applicable identity, KYC and driving eligibility requirements. Do not provide false information during booking.
What does the displayed rental price include?
The displayed price depends on the selected vehicle and package. Review the complete price breakdown before payment to identify applicable rental charges, taxes, fees, delivery charges,
and other applicable amounts.
and other applicable amounts.
Why has the final booking amount changed?
The final amount may change because of rental duration, selected package, taxes, delivery charges, additional services, coupons, protection options or other applicable charges.
Where can I see all applicable charges?
Review the detailed price breakdown before completing payment.
How many kilometres are included in my booking?
The included kilometres depend on the rental package selected for the vehicle.
What happens if I drive more than the included kilometres?
An extra-kilometre charge may apply according to the rate displayed for the selected vehicle/package.
Where can I find the extra-kilometre rate?
The applicable extra-kilometre rate is displayed in the vehicle/package pricing information.
How are extra kilometres calculated?
The applicable starting and ending odometer readings are compared against the included kilometre allowance. Eligible excess kilometres may then be charged according to the booking terms.
What should I check before driving the car?
Check the exterior, interior, tyres, fuel level, odometer, accessories, keys, visible damage and any other required vehicle information.
What if I find a scratch that wasn't shown before?
Take clear photographs/videos and report it before starting the trip.
What if the tyres appear damaged or unsafe?
Do not start the trip until the issue has been reviewed and resolved.
What if the car has a warning light on the dashboard?
Inform the Host and YoursCarr Support before driving. Do not operate the vehicle if doing so could be unsafe.
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